Each Access Authority and Access Coordinator is required to read and sign the Security Technologies Standard Operating Procedures (S.O.P.) for Electronic and Mechanical Access to University facilities.
The Access Authority must also sign the Access Authority form.
The Access Coordinator must complete the Access Coordinator form. The Access Authority must sign the Access Coordinator form after it has been completed by the Access Coordinator.
Each Access Authority can designate up to two Access Coordinators, or, with permission from Security Technologies, three for large or complex areas. Each Access Coordinator is required to complete the Access Coordinator form.
All Access Authorities and Access Coordinators are required to read and sign this form.
For individuals who are responsible for appointing departmental Access Coordinators and authorizing access requests within their department or area. This role is reserved for deans, associate deans, directors, and other officials.
For individuals who manage access requests for a department.
Frequently Asked Questions
How do I contact Security Technologies?
Use the Access Request Portal to request access for individuals.
Email us at ACCESSCONTROL@LISTSERV.UA.EDU
Call us at 205-348-9159 or 205-348-9400.
Please ensure that all submitted work orders/callouts include a valid FOAPAL (Funding Code Organization) for proper charge processing.
What browser should I use to request access for individuals through the web portal?
For optimal functionality, use Google Chrome to access this site. Internet Explorer is not supported.
What if I have login issues?
If you receive a "Denied" message or see an empty "Access Levels" box, please email your MyBama username and CWID to our office for assistance.
What is the approval timeline?
Requests are typically approved promptly; however, please allow up to 24 hours, especially for larger submissions. After approval, it may take up to 90 minutes to go into effect.
How do I submit a request for a class?
While email submissions are still accepted, the access request portal should be used for class access requests.
Can I make batch submissions?
You may submit up to 100 CWIDs/Names per request, provided they share identical access levels and expiration dates. For lists exceeding 100 entries, please submit multiple requests.
What is the request number?
If you have questions regarding a submission, reference your Request Number for faster assistance.
What are the different access levels for employees and students?
Faculty/Staff: Select the checkbox for no expiration date.
Undergraduate Students: Access is granted semester-by-semester for up to one year. The Provost restricts undergraduates from 24/7 access, except in exceptional cases approved by the Dean or Associate Dean.
Graduate/PhD Students: Access can be granted for up to two years; please specify their status as Graduate/PhD in the request.
What if I receive a response note?
If your request is marked "In-Progress," "Denied," or "See Response," review the notes for additional details (e.g., missing ACT cards)
What if I get a message that says the request is denied?
If you receive a response from the online systemindicating that the request is denied or instructing you to “see Response,” please refer to the provided “Administrative Notes” for further information.
Do I have to list each access level for each individual?
Yes. Due to system automation, you must list each access level to be granted or removed from an individual. Access level beginning and end dates are required for ALL access levels. If you are removing access from someone, use the correct date on which you want the access terminated.
How do I select multiple access levels?
To select multiple access levels, use the Shift or Ctrl key. Once selected, the corresponding door access will appear in the designated box on the right side of your screen.
What are the credential requirements for access to a building or area?
To gain access, individuals must have valid credentials (e.g., phone, watch, or physical ACT card).
What if there are problems with access to a building or area?
Do not submit large lists to verify access for multiple users. If an individual is experiencing access issues, provide the following details for investigation: (it may be the credential or a reader issue)
- Name/CWID
- Date/Time/Location of the swipe attempt.
- Did the reader beep? (Yes/No)
- Device used (Card/Phone/Watch) and whether alternative devices were tested.
- Are there any cards in the phone case?
- What access is needed?
How do I make updates to my Building Representative?
To add or remove a Building Representative, the Dean or Department Chair must email us with the following details to ensure proper authorization:
Individual’s Name
CWID
MyBama Username
What if a Building Representative needs to make an adjustment to their access?
If you are not listed as a Building Representative for a specific item (e.g., Alabama Access, Tutwiler Parking), notify us to update your profile accordingly.
What should I do if an employee has been terminated?
For terminations, contact us via phone or email instead of submitting a request. This is critical, as individuals receive notifications when access requests are submitted on their behalf.